State Farm® Insurance Agent John Smith

"Thought I sent this review weeks ago. First, I give FIVE STARS to Sarah Kwaak, a State Farm Customer Service Representative. Will explain later. If I could give a Star Rating in sections, I'll also give Five Stars how smooth everything went changing to State Farm for auto insurance. Now I'm giving One Star, for a "Renters Insurance Policy." This agency caused me to pay an additional $50 extra on rent for two months straight. To make this VERY long story short, this went on from 1/23/24 till April. With several phone calls from a staff member @ leasing office along with me sitting right there, speaking with Kiersten telling her what was needed, plus, several emails I sent to Kiersten, also letting her know "I will be paying an additional $50 on rent until this renters insurance policy is correct. One day I called the agency & spoke with Sarah Kwaak. It was my first time ever speaking with Sarah. Sarah listened to me telling her the whole story & how disappointed I was with this agency, plus, I'm a retiree. I told her I had written several emails to the apartment corporate office trying to get both $50 charges waived. Sarah kindly said, "if I would like her to, she too, will send an email to the apartment corporate office on my behalf. She explained to them, "even though the renters insurance was not exactly how they wanted it, I still had renters Insurance." Overall, I can only give 3 stars to this agency. P.s. corporate did not give me any reimbursement."

"Working with John Smith at State Farm has been an absolute pleasure. From the very beginning, John has been attentive, knowledgeable, and genuinely invested in finding the best insurance solutions for my needs. Whether it's answering questions promptly or providing personalized recommendations, John goes above and beyond to ensure his clients are well taken care of. I highly recommend John Smith and his team at State Farm for anyone looking for top-notch insurance services."

"Have been with this insurance for a decade- literally!! NEVER been in an accident where I was at fault, no tickets in the last 5 years, I’m on auto pay so a bill is never left unpaid. I call to notify of an address change coming up on the 1st , and my monthly payment went up $90 a month. No explanation. Just said “it’s cause of the address change” (to Debary, mind you). “It’s not like I can really change anything, this is what it is”. I said okay, looks like I need to go auto insurance shopping! Wasn’t much sympathy on the other end. I got my bill today, haven’t switched addresses yet, and it’s $30 more than it usually is. Wonder why. They WILL increase your rates."

"Out of curiosity I checked with Bill Wood @StateFarm, let me just say I was very glad I did. Bill was excellent and saved me a substantial amount of money by signing up with State Farm, they all were very helpful and knowledgeable and treated me with respect. Give Him a try, hopefully he can save you a bundle also.👍"

"I'd been searching for new insurance forever. It's been such a hassle. Once I spoke with Bill, he was able to quickly give me a quote saving me almost $200 a month! He was excellent to work with and found me the coverage I needed at a price I could afford! Highly recommended."

"Just signed on with State Farm today as they offered the best rates for us after much shopping. Bill Wood has been great to work with! He made the process very easy with his great personality and professionalism. Looking forward to working with this agency and a long lasting relationship."

"I was shopping for car insurance and Bill helped me out so much. He took a look at my current coverage and was able to explain my current policy and that I was extremely under covered. He took the time to break down the complex insurance terms that most people don't know about. I feel so much safer knowing that Bill and State Farm have my back 👍🏻"

"I went in looking for a new car insurance plan and was helped by Bill who was kind, knowledgeable, and quick with helping me find the right plan for us. He was patient with me and answered all my questions thoroughly. Great experience, highly recommend working with Bill and State Farm!"