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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kimber Almanza

October 4, 2024

5  out of  5
rating by Kimber Almanza
"Bill Wood was such a pleasure to work with, I’d recommend him to literally everyone. Lower prices than other companies I’ve looked at and the ability to speak directly to him vs a call center made everything so much easier. If you’re looking for a local agent who cares call and ask for Bill! Cannot speak highly enough of the service I received!"
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TROJAN SNIPER

October 4, 2024

5  out of  5
rating by TROJAN SNIPER
"really great service from kaleigh today as she work throughly to ensure the best prices for me… would recommend"
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cc Harrod

September 18, 2024

5  out of  5
rating by cc Harrod
"Very helpful staff, it’s always nice to call the office and someone actually picks up the phone and is eager to help. I get quick responses and recommend this office to anyone that’s asking for an Insurance referral."
We responded:
"CC Harrod, I’m glad to see such a positive review on the office staff and we look forward to continuing to meet and exceed your expectations. Best, John S. "
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Jeanette Murnan

September 13, 2024

5  out of  5
rating by Jeanette Murnan
"My husband and I are fairly new to the area and changed to John Smith office for a local State Farm provider. Every time we have gone in the staff has taken care of and address our new insurance needs quickly and efficiently. They are also very nice and professional."
We responded:
"Jeanette, Welcome to this side of the neighborhood! I am glad to hear that you have had such positive experiences with my staff and office. We look forward to keeping you satisfied. Best, John S. "
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Alice Simpson

September 9, 2024

5  out of  5
rating by Alice Simpson
"Excellent service from Bill"
We responded:
"Alice, Bill is the best! Thank you for your feedback. Best, John S. "
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Amber Davis

September 9, 2024

5  out of  5
rating by Amber Davis
"I had a great experience working with Bill. He was very helpful, and the process was easy and expeditious. Thank you Bill!"
We responded:
"Amber, I am glad that Bill was able to quickly and efficiently get you to better savings. We look forward to working with you in the future! Best, John S. "
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Alan Nicholas

September 3, 2024

5  out of  5
rating by Alan Nicholas
"Awesome experience with Bill, he was able to save us several hundreds of dollars and we combined our vehicles and boats now under one carrier. Thank you Bill!! We look forward to continuing business with you in the future and will highly recommend you."
We responded:
"Alan, I am glad to see that we could get you such significant savings on each of your insurance needs. Bill is the best! We also look forward in continuing to grow our relationship with you and your family. Best, John S. "
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larry herndon

August 23, 2024

5  out of  5
rating by larry herndon
"Bill Wood and Sarah took their time and professionally explained my new State Farm Insurance coverage. This is the first time using a different company in many decades and I feel good about my decision to look elsewhere for car coverage and if this is how John Smith Insurance takes care of their clients then I'll be staying with State Farm Insurance for the rest of my days. I was a pleasure doing business with JSI and SFI and also a great experience too. Thanks again and Love To All."
We responded:
"Larry, I am delighted to hear of your positive experience with both Bill and Sarah, they both are very dedicated to our insureds. Thank you for trusting us and allowing us to care for you and your auto needs. We look forward to continuing to build and grow our relationship with you. Best, John S. "
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Jimmy Fournier

August 23, 2024

5  out of  5
rating by Jimmy Fournier
"The agent that helped me was amazing helping me get a lower rate while adding life insurance to my policy as I'm a single dad and had already been looking for life insurance. Highly recommend"
We responded:
"Jimmy, I am so glad that we were able to not only reduce your cost but give you the additional benefit of greater security with a life policy. It must be a great feeling to not only save money but also know that your family will be better protected should the unexpected happen. Best, John S. "
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J S

August 22, 2024

5  out of  5
rating by J S
"Bill was great and helped me get the best auto insurance coverage. The full coverage policy I signed up for was half the price the crooks at GEICO quoted me. 20/10 would recommend."
We responded:
"J S, It gives me great satisfaction that Bill was able to do a comparison auto quote and rocked it at bringing down your over all monthly costs. Welcome to the neighborhood, it’s a pleasure to have you! Best, John S. "
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Mike Orofino

August 21, 2024

5  out of  5
rating by Mike Orofino
"I am s retired Food Service Owner of 50 years. I have owned and operated top ten Restaurants from Coast to Coast. The secret to succes is “Quality Service!” John Smith State Farm Insurance sets the bar!! Fabulous service! Great personal communication ! I hiighly reccomemd this business!"
We responded:
"Mike, I am grateful for the team I have! My staff truly cares about each and every one of our insureds and it is great to see a real example through you of how the personal touch and experience of their effort is viewed. I am so grateful for your review and am happy to have you join our neighborhood. Best, John S. "
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Caitelynn Pacsuta

August 16, 2024

5  out of  5
rating by Caitelynn Pacsuta
"Kim is my angel sent from heaven. She has been nothing short of amazing for me since day 1. If you get a chance to work with her you are in amazing hands. Thank you so much Kim for being there every time I need you with a smile on your face, ready to help. State Farm of Mount Dora is lucky to have you! 🤍"
We responded:
"Caitelynn, We are so very blessed to have Kim in our office! From Auto, to Homeowners, to Life and even to Commercial policies, Kim is incredibly versatile and thorough. Thank you for give her the spotlight she deserves. Best, John S. "
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Robert Flickinger

August 16, 2024

5  out of  5
rating by Robert Flickinger
"Bill Wood is awesome and would recommend his services at State Farm insurance. He is honest and fair and helped me in a bind while closing on a house. I will also give my auto insurance as well. Prices are awesome considering all the others out there. Again use Bill Wood in Mount Dora you will not be disappointed’!!!’"
We responded:
"Robert, I’m so glad that you were able to trust your home and auto policies in our hands. We look forward to working with you in the future. Best, John S "
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Danielle Hudson

August 15, 2024

5  out of  5
rating by Danielle Hudson
"Friendly, kind and helpful staff! Always available and incredibly nice!"
We responded:
"Danielle, I am delighted to hear this! Thank you for your continued loyalty. Best, John S. "
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Switch Phase Electrical

August 15, 2024

5  out of  5
rating by Switch Phase Electrical
"STATE FARM OF MT DORA! Mrs, Kim has been Awesome representation for you guys and for us to work with on All our company policies and coverages. Very Knowledgeable and Respectful to our commercial policy needs. Every time I get off the phone with her, I gain a little more knowledge and love for her in what she does helping clients. thanks again for being genuine in what you do!! SWITCH PHASE ELECTRICAL GREATLY APPREACIATES YOU!!"
We responded:
"Switch Phase, We are honored that you have selected us to handle and care for your commericial auto needs. I am so pleased to hear that you have established such a bond with our Kim, as we can also attest that she is a most valued resource with a wealth of knowledge. Thank you for taking the time to leave not only your review, but also your trust in us! Best, John S. "
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Debbie

August 14, 2024

5  out of  5
rating by Debbie
"Stopped in for a review of our insurance. Kiersten was very helpful and came up with several different options. We also discussed our aging house and roof so that we can plan ahead on possible roof replacement so that we don't have any interruption in coverage. We are completely satisfied with the experience and highly recommend this agency."
We responded:
"Debbie, Kiersten is great! Her and the rest of our dedicated service team are always available to review policies and discuss suitable options for our insureds specific life needs. I’m so glad to hear of your recent positive experience! Best, John S. "
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Gianna Longo

August 12, 2024

5  out of  5
rating by Gianna Longo
"Switched to State Farm when I bought my new car and Bill was awesome! He quoted me the lowest rate out of every other company, and explained everything thoroughly. Awesome customer service, and I highly recommend him when looking for insurance."
We responded:
"Gianna, In this office we strive to give the power of knowledge to all of our insureds. By ensuring that each insured truly understands their coverages, gives allowance for them to truly take ownership of their policies. I’m proud to hear that Bill provided you sounds advice and left you satisfied with your experience. Best, John S. "
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Jazzy Jaz

June 9, 2024

5  out of  5
rating by Jazzy Jaz
"I switched to State Farm !!! Agent Bill Wood was an absolute pleasure to work with. Extremely Knowledgeable, No pressure and saved me money! He even worked after hours to get my policy done within my deadline! Highly recommend!"
We responded:
"Jazzy Jaz, I am so pleased to hear of your positive experience with our office and Bill exclusively who was able to find a way to accommodate your schedule needs. We’re just as happy to have you. Welcome to the neighborhood! John S. "
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Kim Williams

May 29, 2024

5  out of  5
rating by Kim Williams
"Bill Wood has been amazing. He listens and quickly responds to any questions or request."
We responded:
"Kim, Bill is great at what he does! Thank you for your feedback. Best, John S "
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Terese Longo

May 24, 2024

5  out of  5
rating by Terese Longo
"Bill explained everything he was very professional I would definitely recommend him 👍👍"
We responded:
"Terese, Bill is top notch, and we are so lucky to have him. Thank you for your helpful review! Best, John S. "
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Debb W.

May 23, 2024

3  out of  5
rating by Debb W.
"Thought I sent this review weeks ago. First, I give FIVE STARS to Sarah Kwaak, a State Farm Customer Service Representative. Will explain later. If I could give a Star Rating in sections, I'll also give Five Stars how smooth everything went changing to State Farm for auto insurance. Now I'm giving One Star, for a "Renters Insurance Policy." This agency caused me to pay an additional $50 extra on rent for two months straight. To make this VERY long story short, this went on from 1/23/24 till April. With several phone calls from a staff member @ leasing office along with me sitting right there, speaking with Kiersten telling her what was needed, plus, several emails I sent to Kiersten, also letting her know "I will be paying an additional $50 on rent until this renters insurance policy is correct. One day I called the agency & spoke with Sarah Kwaak. It was my first time ever speaking with Sarah. Sarah listened to me telling her the whole story & how disappointed I was with this agency, plus, I'm a retiree. I told her I had written several emails to the apartment corporate office trying to get both $50 charges waived. Sarah kindly said, "if I would like her to, she too, will send an email to the apartment corporate office on my behalf. She explained to them, "even though the renters insurance was not exactly how they wanted it, I still had renters Insurance." Overall, I can only give 3 stars to this agency. P.s. corporate did not give me any reimbursement."
We responded:
"Debb, I am so pleased to hear that you had such a positive experience with Sarah and that she tried to help resolve your predicament. I am saddened to hear that communication proved to be difficult during this period of time and the issue could not be completely resolved to yours and our satisfaction in regard to the rental properties end determination. Thank you for your feedback, it has been duly noted. Best, John S. "
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Justin Morgan

May 21, 2024

5  out of  5
rating by Justin Morgan
"Bill from state farm and their team are honest, quick and always get me what I need. Love doing business with them."
We responded:
"Bill is great! We appreciate your continued support and business. Best, John S. "
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Kassandra White

May 17, 2024

3  out of  5
rating by Kassandra White
"Have been with this insurance for a decade- literally!! NEVER been in an accident where I was at fault, no tickets in the last 5 years, I’m on auto pay so a bill is never left unpaid. I call to notify of an address change coming up on the 1st , and my monthly payment went up $90 a month. No explanation. Just said “it’s cause of the address change” (to Debary, mind you). “It’s not like I can really change anything, this is what it is”. I said okay, looks like I need to go auto insurance shopping! Wasn’t much sympathy on the other end. I got my bill today, haven’t switched addresses yet, and it’s $30 more than it usually is. Wonder why. They WILL increase your rates."
We responded:
"Kassandra, Thank you for your feedback and continued loyalty. Unfortunately, navigating insurance can be tricky and there are certain key factors in determining premium rates, location being one of them. After reviewing your account, it appears that there was another factor not in relation to location, that has impacted your premium. When you have a moment, please give my office a call so that we can discuss your account further. Thank you, John S. "
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Michelle Garver

April 25, 2024

5  out of  5
rating by Michelle Garver
"Very efficient and responsive. Was given a great price as well"
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Sarah Gosnell

April 22, 2024

5  out of  5
rating by Sarah Gosnell
"Couldn't get website to work and Kirsten was great with walking me thru it!"